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Troubleshooting

Troubleshooting

Why haven't I received an email to verify my account during onboarding?
Why can’t I log in to my account on BlockFi’s website?
Why can’t I log in to my account on BlockFi’s iOS app?
Why can’t I log in to my account on BlockFi’s Android app?
Why am I being looped back to the login screen after entering my email address? (Mobile)
Why is my 2FA code failing upon login?
Why isn’t Biometric authentication working?
Why is BlockFi’s website not working as expected?
Why is BlockFi’s iOS app not working as expected?
Why is BlockFi’s Android app not working as expected?
Why is my mobile app crashing?
When adding a new wallet address to my Allowlist, why do I keep getting an error message?

As of February 14, 2022, the BlockFi Interest Account (BIA) is no longer available to new clients who are US persons or persons located in the US and existing US clients with BIA accounts are unable to transfer new assets to their BIAs. Learn more here.

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The Services may contain links or connections to third-party websites or services that are not owned or controlled by BlockFi. By using the Services, you release and hold us harmless from any and all liability arising from your use of any such website or service. If there is a dispute between users, or between users and any third party, we are under no obligation to become involved.

Digital currency is not legal tender, is not backed by the government, and crypto accounts held with BlockFi are not subject to FDIC or SIPC protections. Digital currency values are not static and fluctuate due to market changes. Not all products and services are available in all geographic areas and are subject to applicable terms and conditions. Eligibility for particular products and services is subject to final determination by BlockFi. Rates for BlockFi products are subject to change.

BlockFi Rewards Credit Card: For more information, please see BlockFi’s Terms of Service. BlockFi is not a Bank. Cards are issued by Evolve Bank and Trust, Member FDIC, pursuant to a license from Visa® USA Inc. Rewards are not offered by Evolve Bank and Trust and are instead offered and managed by BlockFi.

BlockFi International Ltd. holds a Class F digital assets business license under the Digital Assets Business Act, 2018 (as amended) and is licensed by the Bermuda Monetary Authority to conduct the following digital assets business activities: (i) issuing, selling or redeeming virtual coins, tokens or any other form of digital assets (ii) operating as a digital asset exchange (iii) providing custodial wallet services (iv) operating as a digital asset derivative exchange provider and (v) operating as a digital assets services vendor.

See BlockFi.com/terms for more information.

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