There are a few different ways to receive credit card support depending on the nature of your inquiry. We want to help you get to the right place as quickly as possible, so please follow the guidance below when you have a card-related question or issue.
We partner with a company called Deserve to help service the BlockFi Rewards Visa® Signature Card. Deserve handles application underwriting, card issuance, payment processing, & transaction disputes.
For inquiries related to any of these topics, you must call Deserve at +1 (833) 426-0304 during their business hours: Monday-Friday 9am-9pm ET & Saturdays 10am-3pm ET.
On our side, BlockFi handles rewards & benefits, promotions, and profile updates. For inquiries related to any of these topics, you can submit a support ticket through our chatbot or give us a call at +1 (646) 779-9688 during our business hours: Monday-Friday 9am-6pm ET.
To see all the ways to get in touch with both BlockFi & Deserve, visit blockfi.com/contact. For a more detailed overview of who handles what between BlockFi & Deserve, see the table below.