Phishing is a common way scammers target you for sensitive information. Scammers may reach out to you on social pretending to be BlockFi or a BlockFi team member. When discerning if a message is legitimate, remember that BlockFi will never ask you for any of the below over social media:
- Your password or 2FA code
- Personal information (including SSN, birthday, phone number, email, & home address)
- Remote access to your device
The only piece of information we will ever ask you for on social media is your support ticket number so that we may escalate internally. We will also never initiate contact via direct message unless:
- You’ve won a sweepstakes or a promotion.
- We’d like to request permission to use your content for marketing purposes.
In both of the above cases, you’ll hear from BlockFi’s verified Twitter & Instagram accounts, signified by a blue checkmark next to our name. Here is a list of official BlockFi social media accounts:
- BlockFi’s public Telegram group is inactive. Other than this group, any entity claiming that they are affiliated with BlockFi Support are unauthorized to do so and should NOT be trusted.
If you're unsure about a message from someone claiming to represent BlockFi, please contact us. You can also report an impersonation or scam account by emailing firstname.lastname@example.org. Please include a link to the suspicious account with your message.