The steps listed below can assist with troubleshooting various website-specific issues:
- Common Web-Specific Issues:
- You are seeing an error message when attempting to access the BlockFi website (Error 403, “Oops something went wrong” message)
- Pages on the website are not populating completely
- General degraded performance or latency issues on website
- Troubleshooting:
- Clear your web browser’s cache and cookies
- Try using an Incognito or Private window to execute the intended action
- Try using a different web browser instead
- Disable VPN (If applicable)
- Check for malware protection or other security add-ons/extensions (these can affect your browser’s ability to access our website)
If the issue persists after trying the steps above, check out our other Troubleshooting articles or contact us for assistance.