If you are interested in contacting the BlockFi Client Service team with an inquiry, the following options are available for your convenience by navigating to https://blockfi.com/contact:
Note: Do not send requests, instructions, or directions by physical mail to BlockFi. This includes sending BlockFi cash, checks, or money orders with directions to fund and/or trade the money into your BlockFi account. If you would like to pay your credit card bill via physical check, please mail your payment to our partner Deserve at Deserve Inc. Dept CH 10957, Palatine, IL 60055-0957. If you have any questions about sending mail to BlockFi, please reach out to us via one of the other methods on this page and we will be happy to assist.
- The Help Center – Our Help Center contains multiple articles that will allow you to perform keyword searches on any general, account set up, security and tax inquiries.
- Our Chatbot - For immediate assistance, you can receive answers to your questions or submit a support ticket by visiting our Chatbot. In the event you are unable to locate an article in the Help Center to assist with your inquiry, this option will enable you to ask targeted questions and guide you to a solution.
Should the solutions provided above not completely satisfy your inquiry, we have a global professional Client Service & Support team available to help:
- Create a Support Ticket – After engaging with our Chatbot, if your inquiry is not resolved, the Chatbot will submit a ticket on your behalf. A Client Service Representative will receive your ticket and respond via email typically within a few hours.
- Give us a call at 646-779-9688– a Client Service Representative will be able to assist you with your inquiry Monday - Friday from 9:00 AM EST - 6:00 PM EST.