- Clear Browser’s cache and cookies
- Try using an Incognito or Private window
- Try using a different web browser instead
- Disable VPN (If applicable)
- Check for malware protection or other security add-ons/extensions (these can affect the client’s ability to access our website)
If the problem persists after trying the steps above, please contact a BlockFi client service representative. You can do so by clicking the Chat icon on the bottom right of this page.