There are certain banks that Plaid does not have connections with, and some banks that are supported occasionally have technical issues connecting with Plaid. If you’re unable to find your bank account by searching, Plaid does not support a connection with your bank and you will not be able to link a bank account to BlockFi currently. We do not accept your personal bank details to initiate an ACH debit from your accountーyou must link your bank account through Plaid.
If you’re able to find your bank but are having trouble logging in, the issues are likely originating from the personal online banking portal at your financial institution. Check your login credentials, the email address saved at your bank, the phone number saved at your bank, and please try again. If you’re confident that you’ve entered the correct credentials and still cannot log in, please wait and try again at a later time, as the problem may be due to Plaid connection issues. If the problem persists, please contact a BlockFi client service representative.