Why do I need to verify my identity?
BlockFi will occasionally ask you to verify your identity to ensure no one but yourself requests withdrawals or makes account-related changes, including 2FA reset requests and email change requests.
We VERY much encourage all of our clients to enable two-factor authentication (2FA) and withdrawal address allowlisting. This combination removes a significant amount of risk, but even when used together, is not a “silver bullet”.
Behind the scenes we run analytics based on a number of factors to determine the risk of any client transaction, especially withdrawals. Occasionally, a withdrawal may trigger a PII verification—even with 2FA and allowlisting enabled.
Identity verification has less to do with AML and KYC and more to do with us wanting to be sure you are in fact you and the withdrawal is valid. This verification decision is fed by numerous variables, which can include amount, velocity of transactions, and geographic location. For more information, please see this thread from our CSO Adam Healy.
When prompted to verify your identity, all documents must be verified through the Persona link emailed to you. Please note: we will never send you this link via SMS. If you have any questions about if a communication from BlockFi is legitimate, please reference this article.
Here are some tips and best practices to make the verification process as painless as possible:
- Do not use a scanned image or copy of your ID. Please ensure you upload live images of your ID.
- Use a smartphone instead of a webcam as it typically produces the clearest photo.
- If you must use a webcam, try setting the ID flat down and move the webcam instead of moving the ID.
- Avoid lighting that may cause glare (natural light typically works best).
- Rest your ID on a solid, dark or contrasting surface.
- Don’t hold the ID in your hands as your fingers may confuse the lens focus.
- For the “selfie” portion of the verification, ensure you face the camera directly and at eye-level.
- Pose in front of a plain wall or background.
- Do not wear sunglasses or a hat.
- Ensure camera permissions are enabled for Persona on your device.
Acceptable Identity Documents
United States
- State-issue IDs (Driver License or Identification Card)
- US Passport
Outside of US
- Government issued photo ID
- National Identity Card
- Passport
Unacceptable Identity Documents
- Expired IDs
- School IDs
- Medical IDs
- Temporary (paper) IDs
- Residence Permit
- Public Services Card
- Military IDs
Currently, BlockFi only has the ability to process Identity Documents that are written in a Latin alphabet. We understand that this is frustrating and we are working to expand our capabilities. In the interim, if your documents are written in a non-Latin alphabet, we must ask that you have them translated by a reputable 3rd party translator such as a law firm or certified translator before submitting them to us.
Still having trouble?
Please submit a support ticket here